物流政策

SHIPPING POLICY

Last updated: August 2026

Thank you for shopping with LVMIRA. Please read our shipping policy carefully before placing your order.

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1. ORDER PROCESSING

• Orders are processed within 1–3 business days after payment confirmation
• Orders placed on weekends or public holidays will be processed the next business day
• You will receive a confirmation email with tracking information once your order has shipped

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2. SHIPPING DESTINATIONS

We ship internationally to most countries worldwide. If your country is not available at checkout, please contact us at support@lvmira.com.

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3. ESTIMATED DELIVERY TIMES

• Hong Kong & Asia Pacific: 5–10 business days
• United States & Canada: 10–18 business days
• Europe: 10–20 business days
• Rest of World: 14–25 business days

Delivery times are estimates only and may vary due to customs clearance, carrier delays, or other factors beyond our control.

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4. SHIPPING RATES

Shipping rates are calculated at checkout based on your location and order weight. Free shipping may be available for qualifying orders — check our current promotions for details.

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5. CUSTOMS & IMPORT DUTIES

• International orders may be subject to customs duties, taxes, or import fees imposed by your country
• These charges are the responsibility of the customer and are not included in our prices
• LVMIRA is not responsible for delays caused by customs processing

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6. PACKAGING

All LVMIRA pieces are carefully packaged with premium protective materials to ensure safe delivery. Each order includes:
• Custom foam-lined box
• Protective wrapping for fragile liuli glass pieces
• Certificate of authenticity (where applicable)

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7. DAMAGED OR LOST SHIPMENTS

• If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage and packaging
• For lost shipments, please contact us after the estimated delivery window has passed and we will investigate with the carrier
• We will arrange a replacement or refund for confirmed lost or damaged orders

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8. TRACKING YOUR ORDER

Once your order ships, you will receive a tracking number via email. You can use this to monitor your delivery status through the carrier's website.

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9. CONTACT US

For any shipping-related questions:
📧 support@lvmira.com
🌐 lvmira.com