Widerrufsrecht

Thank you for shopping at Lvmira. We are committed to providing high-quality furniture and exceptional customer service. Please read our return and refund policy carefully before making a purchase.

Eligibility for Returns

We accept returns within 30 days of delivery. To be eligible for a return, the item must be:

• Unused and in its original condition
• In the original packaging (if possible)
• Free from damage caused by improper assembly or misuse

Non-Returnable Items

The following items cannot be returned:

• Items that have been assembled or used
• Custom-made or personalized furniture
• Items marked as final sale

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

How to Initiate a Return

To start a return, please contact our customer support team:

• 📧 Email: hello@qqvglobal.com
• 💬 WhatsApp: +86 176 2096 9898

Please include your order number and photos of the item. Our team will respond within 1–2 business days with return instructions.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Return Shipping

• If the return is due to a defect or our error, we will cover the return shipping cost.
• If the return is due to a change of mind, the customer is responsible for return shipping fees.

Cancellations

Orders can be cancelled within 24 hours of placement. Once an order has been shipped, it cannot be cancelled. Please contact us immediately at hello@qqvglobal.com or WhatsApp +86 176 2096 9898 if you need to cancel.